Passion and Innovation are the Key to Success in the Carpet and Flooring Market | thebaynet.com | TheBayNet.com
WALDORF, Maryland – First-rate customer service and innovative products are the keys to the success of the Carpet & Floors Market in Waldorf, Maryland. (Did you know there’s a virtually indestructible corn mat? Ray was pretty excited to talk about it and we’ll get to that in a moment.)
Owner Ray Ghods has a passion for flooring and serving customers. That’s why, after 30 years in the flooring industry, he decided to open his store in 2005. His goal was to make the process of buying and installing flooring as stress free as possible. for its customers. “I focus on improving the process every day.”
One way to improve service is to deal directly with the larger flooring factories. Ray says he is focused on finding products made in America.
Service is a priority
Another priority is service. “I have a good team of installers and salespeople. We are nice. They treat customers’ homes as if they were their own. All issues come straight back to me. It’s peace of mind for me. I do it this way to make my clients happy. “
To keep his staff in the know, Ray offers regular training. “We have long-time employees who know the products we offer. There is daily training. Installers and vendors know if the floor will work for you. “
The professionals at Carpet and Floor Market take your home, your lifestyle, and the type of flooring you need into consideration to find the right product and installation method. “Everything we sell, we install it. We make sure it’s the right thing. “
Floors, kitchens and bathrooms
The store offers rugs, tiles, wood, vinyl, laminate, area rugs and more. “If it falls on a floor, we sell it,” says Ray. “We have a huge showroom in Waldorf with 7,000 square feet of ideas. Designers, customers and builders are welcome to come and see what we have. Designers sometimes send their clients to look for ideas. “
In addition to flooring, Carpet and Floors Market offers professional custom kitchen design and in-house installation for free. “We have designers available to make your dream kitchen for free in a 3D program.”
One of Ray’s priorities is to bring new and innovative products to its loyal customers. “One of the most popular products right now is luxury vinyl. It is waterproof, durable and works in every room. It does not shrink or bump and it is totally suitable for children and pets. In many cases, it can be installed directly over your existing floor. “
Some brands even have Microban protection that prevents mold from growing.
Corn stain resistant mat
Another product that Ray was eager to sing the praises of was carpet fiber made from corn. “It’s extremely durable and has a lifetime warranty on stains, including animal stains.” The durable rug is available in a variety of colors, patterns and thicknesses. What is its durability? Ray says the maker put it in a zoo’s rhino habitat and left it there for 2 weeks. Then they steam cleaned it regularly and all the stains came out. “It cleans like glass,” Ray said. “This is what we are studying and what we are looking for. We don’t want shoddy products, we want it to last. “
Ray says this kind of innovation combined with customer service has brought customers back to the store year after year.
Visit Carpet & Floors Market at 3234 Crain Highway in Waldorf weekdays 10 a.m. to 6 p.m. and Saturdays 10 a.m. to 5 p.m. and online at https://carpetandfloorsmarket.com/